Terms of Service
Bookings & Cancellations
Appointments may be rescheduled with reasonable notice. Emergency dispatch fees may apply to after-hours requests.
Cancellations within 2 hours of the scheduled arrival window may incur a callout fee. If the site is inaccessible upon arrival, a no-access fee may apply.
Arrival times are provided as windows due to traffic and job variability. We will notify you of delays when possible.
Last updated: 2026-01-20
Next policy review in 90 days.
Pricing & Payment
Upfront quotes are provided before work. Taxes and disposal fees may apply. Payment due upon completion unless otherwise agreed.
Quotes are based on information available at the time of assessment. Hidden conditions (e.g., corroded lines, code violations) may require change orders.
Accepted methods: major credit/debit cards and e-transfers. Cheques are subject to verification. Late payments may accrue 1.5% monthly interest.
Warranties
Warranty periods vary by service and parts. Improper use or external damage may void warranties.
Labour is warranted for 90 days unless otherwise stated. Manufacturer parts carry their respective warranties; we facilitate claims when feasible.
Warranties exclude customer-supplied parts, force majeure events, pre-existing structural issues, and code non-compliance imposed by third parties.
View warranty definitions and coverage scope
Liability
To the maximum extent permitted by law, liability is limited to the amount paid for the service that gave rise to the claim.
We are not liable for consequential, incidental, or indirect damages, including water damage arising from pre-existing failures or code deficiencies.
You are responsible for safeguarding valuables and ensuring pets and children remain at a safe distance during work.
Acceptable Use
You agree not to misuse our website or services, including attempting to interfere with operations or data.
Prohibited actions include scraping without consent, submitting fraudulent service requests, reverse engineering digital assets, and distributing malware.
We may suspend access to online booking tools upon detection of abuse, suspected fraud, or security risks.
User Responsibilities
Ensure safe access to the work area, shutoff valves, and utility rooms. Disclose known issues (leaks, mold, asbestos) before work begins.
Obtain required permits unless otherwise agreed in writing. Provide an adult (18+) to authorize work on-site.
Notify us within 48 hours of any post-service concerns to enable timely resolution.
Service Conditions
We reserve the right to refuse unsafe jobs, including those with hazardous materials or code violations that cannot be remediated on-site.
Third-party parts may be installed at your risk. We may decline customer-supplied parts that are incompatible or unsafe.
Photographs may be taken for documentation and warranty purposes. Personal data is handled per our privacy practices.
Privacy & Data
We collect minimal data required to provide services (contact details, addresses, job notes). Analytics may be used to improve our website.
We do not sell personal information. You may request access or deletion of your data where legally permitted.
Governing Law & Disputes
These terms are governed by the laws of the Province of British Columbia and applicable federal laws of Canada.
Disputes will first be addressed through good-faith negotiation. If unresolved, parties agree to binding arbitration in Vancouver, BC, unless otherwise required by law.
Changes to Terms
We may update these terms from time to time. Material changes will be indicated on this page with a revised effective date.
Continued use of our services after changes constitutes acceptance of the updated terms.
Contact
ClearFlow Plumbing, Vancouver, BC
Phone: +1 (604) 572-1843
Service Hours: Mon–Sat 7:00–20:00, Emergency 24/7
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